How to help SMBs with managed services

Like enterprises, SMBs are expecting to have a superior technology infrastructure at lower cost. Service providers need to match several SMB expectations including

  1. Continued uptime and high productivity
  2. Better security from cyber attacks
  3. Improved disaster recovery
  4. Reduced response times
  5. Easily deploy more technology and services
  6. Minimal cost burden

Service providers face a daunting challenge.

  • Deliver on customer expectations
  • Improve gross margins
  • Scale business across several territories
  • Compete on price
  • Reduce capital expenditure

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